At VivaVibe, we value our clients and strive to provide exceptional service. This Refund Policy explains the circumstances under which payments may be refunded.

 

1. Deposits

• All deposits paid to secure your booking are non-refundable.

• Deposits cover administrative costs and the reservation of your event date, which prevents us from accepting other bookings for that time.

 

2. Cancellations by Client

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• Cancellations made 14 days or more before the event: Any payments made beyond the non-refundable deposit will be refunded.

• Cancellations made less than 14 days before the event: No refunds will be issued, as services and vendors are already confirmed and committed.

 

3. Rescheduling

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• If you need to reschedule your event, we will make every effort to accommodate your new date.

• Rescheduling requests made less than 14 days before the event may be subject to additional fees and vendor availability.

• Deposits from the original booking may be applied to the new date if rescheduling is confirmed in writing.

 

4. Cancellations by VivaVibe

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• In the unlikely event that VivaVibe must cancel your booking due to unforeseen circumstances, you will receive a full refund, including your deposit.

• We may also offer to reschedule your event at no extra charge if possible.

 

5. Force Majeure (Events Beyond Our Control)

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• VivaVibe is not responsible for cancellations or delays caused by events outside our control, including but not limited to extreme weather, natural disasters, strikes, or government restrictions.

• In such cases, we will work with you to reschedule, but refunds will be issued only at our discretion and after deducting costs already incurred.

 

6. Refund Processing

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• Approved refunds will be processed within 10–14 business days to the original payment method.

 

7. Contact Us

If you have any questions about this Refund Policy, please contact:

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VivaVibe

Website: www.vivavibes.ca

Email: info@vivavibes.ca
Phone: 778 878 7346